Support
We're here to help — ask a question or request support anytime
Contact Support
Have a question, found a bug, or need help with your account? Email our support team and we will get back to you as soon as possible.
Support Email
support@xrpd.net
How to Request Support
To help us resolve your issue quickly, please include the following when you contact us:
- Your F2Chat username (if applicable)
- Device & OS: e.g. iPhone 15, iOS 18
- App version: found in Settings → About
- What happened: steps to reproduce, screenshots if helpful
What We Can Help With
- Account login, registration, and recovery
- Messaging, notifications, and app performance issues
- Privacy, safety, and report / block concerns
- Feature questions and general feedback
- Data deletion or account deletion requests
Frequently Asked Questions
How do I reset my password?
On the login screen, tap “Forgot Password” and follow the instructions sent to your registered email or phone number. If you still cannot access your account, email support@xrpd.net.
How do I delete my account?
Open F2Chat → Settings → Account → Delete Account, and confirm. You can also email support@xrpd.net to request account deletion.
Messages are not sending. What should I do?
Check your network connection, force-quit and reopen the app, and make sure you are on the latest version. If the issue continues, contact us with your device model and app version.
How do I report a user or inappropriate content?
Open the chat or profile → tap Report, then choose a reason. For urgent safety issues, also email support@xrpd.net with details.
Is my data private?
Yes. We do not sell your personal data. See our Privacy Policy for full details.